TeleHaiti Privacy Policy

Effective Date: 4/1/2025

Welcome to TeleHaiti, a service operated by Société Haïtienne de Télévision par Satellite S.A. (“we”, “our”, or “us”). We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices related to your use of the TeleHaiti mobile application and associated services.

1. About Us

This privacy policy is issued by Société Haïtienne de Télévision par Satellite S.A., the legal entity responsible for the TeleHaiti service and the developer named in the TeleHaiti app’s Google Play Store listing.

2. Contact Information

If you have any questions, concerns, or requests related to your privacy or data rights, please contact us:
• Email: [email protected]
• Phone: +509 2943-3000
• Online Contact Form: https://telehaiti.ht/contact

3. Information We Collect

We may collect the following personal and sensitive user data when you use the app:
• Personal Identifiers (such as name, phone number, email address)
• Device Information (such as device type, OS, app version, IP address)
• Usage Data (app features used, video content viewed, interaction logs)
• Location Information (if permission is granted by the user)
• Payment Information (processed securely via trusted third-party providers)


4. How We Use Your Information

We use your information to:
• Provide and enhance our services and app features
• Facilitate account management and billing
• Respond to customer service inquiries
• Personalize your viewing and app experience
• Improve performance and troubleshoot issues
• Fulfill legal obligations and protect against fraud


5. Sharing of Data

We do not sell your personal data. We may share data only under the following circumstances:
• With trusted service providers (e.g., hosting, customer service, billing)
• With legal authorities when required by law
• With affiliated entities under strict confidentiality agreements

All shared data is handled under agreements that comply with applicable data protection standards.

6. Data Security Practices

We use industry-standard measures to protect your data, including:
• Encryption of data in transit and at rest
• Access controls and user authentication
• Regular security audits and system updates

These practices help us maintain the confidentiality and integrity of your data.

7. Data Retention and Deletion

We retain user data only for as long as necessary to fulfill the purposes described in this policy or to meet legal obligations. Users may request:
• Access to their data
• Correction of inaccurate data
• Deletion of their personal data

To initiate a request, please contact us at [email protected].

8. Your Privacy Controls

You can control your data in the following ways:
• Adjust privacy settings within the app
• Opt out of data uses (e.g., for marketing)
• Request access, correction, or deletion of data as outlined above

We aim to process all requests promptly and in accordance with applicable laws.

9. Accessibility and Compliance

This privacy policy:
• Is clearly labeled and available via a non-editable, publicly accessible URL: https://telehaiti.ht/privacy
• Is linked on the app’s Google Play listing and accessible from within the app
• Is readable in standard web browsers without special software or plugins (not a PDF)
• Refers clearly to the TeleHaiti brand and the legal entity Société Haïtienne de Télévision par Satellite S.A.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. If significant changes are made, users will be notified through the app or via email. Continued use of the app after updates constitutes acceptance of the new policy.